Qunfeng's Service Journey in the Middle East: Craftsmanship Admist Adversity

Since the outbreak of the military operation codenamed "Aqsa Flood" initiated by Hamas on October 7th, the conflict between Israel and Palestine has escalated continuously. According to CCTV News on the 17th, this round of conflict has already resulted in over 13,400 deaths on both sides. Israel's large-scale military actions have faced strong protests from Arab countries, triggering ongoing turmoil in the Middle East.

Israel Conducts Airstrikes on Southern Gaza (Source: Internet)

The persistent conflicts in the Middle East have caused significant casualties and infrastructure damage. In response to production and maintenance demands from clients in Saudi Arabia and Oman, Qunfeng decided to promptly answer their call for assistance. Despite the ongoing conflicts, Qunfeng's team ventured into the Middle East, undertaking projects to support the region's reconstruction.

Oman: Overcoming Challenges with Sweat and Professionalism

The first stop of this service mission was Oman. An astute Omani client recognized the business opportunities arising from the increased demand for construction materials due to the war-related building destruction. In November of last year, the client repurchased a large commercial concrete mixing plant from Qunfeng, enhancing its competitiveness in the Middle East market.

Large Commercial Concrete Mixing Plant in Operation in Oman (Source: Qunfeng)

After on-site inspection, Qunfeng's technical team optimized and customized the equipment hardware to adapt to the local hot environment, ensuring its smooth operation. Overcoming challenges in the scorching weather, the Qunfeng team completed the project's commissioning and operation within just two weeks, demonstrating their professionalism through hard work. With the guidance of Qunfeng engineers, the project is now in stable operation, making a remarkable contribution to Oman's infrastructure development.

Qunfeng Engineers Guiding Customers in Operating Equipment (Source: Qunfeng)

 Saudi Arabia: Addressing Concerns and Winning Trust

A Saudi client had purchased a production line from Qunfeng ten years ago. Adhering to the principle that "selling is the first step of lifelong service," Qunfeng has been actively providing maintenance services for years. When receiving the client's demand this time, Qunfeng after-sales team promptly responded, rushing to the destination amid the ongoing conflicts to commence maintenance work on the fully automatic block production line.

Qunfeng Fully Automatic Block Production Line in Saudi Arabia (Source: Qunfeng)

After maintenance and troubleshooting, the Qunfeng team found that the production line performed exceptionally well both in terms of performance and output. The high-density blocks produced by the efficient servo vibration system met international standards, earning high praise from the Saudi client. Alongside maintenance activities, Qunfeng engineers addressed potential issues in daily usage, providing the client with operational knowledge. The high-quality and efficient after-sales service gained the client's high approval.

Qunfeng Fully Automatic Block Production Line and the Production of High-Quality Blocks (Source: Qunfeng)

 Demonstrating Strength and Commitment: Qunfeng's Numerous International After-sales Missions

Qunfeng's commitment to meeting customer needs and addressing their concerns is evident in its numerous international after-sales missions. Despite risks posed by the pandemic and conflicts, Qunfeng's technical engineering team has ventured globally to provide on-site services for customers. In July, the after-sales team visited Vietnam, covering over 2100 kilometers from northern Cao Bang province to southern An Giang province, visiting 24 new and existing customers in a month. This dedication showcases Qunfeng's strength and persistence in maintaining its brand reputation and product quality.

Qunfeng Machinery's After-Sales Service Journey in Vietnam (Source: Qunfeng)

Qunfeng has organized dozens of global after-sales missions, covering multiple countries and regions. By persistently adhering to the philosophy that product sales mark the beginning of lifelong service, Qunfeng has invested significantly in human and material resources for after-sales services. This not only reflects Qunfeng's strength but also its unwavering commitment to brand reputation and product quality.

Over the years, Qunfeng has established a one-stop service mechanism based on "demand-oriented, integrated services, worry-free after-sales." This approach seamlessly integrates Qunfeng's services throughout the product life cycle, providing global users with more convenient and efficient after-sales services. In the future, Qunfeng will continue to safeguard global users with a "meticulous, considerate, and patient" service attitude, ensuring that "Made in China" technology, efficiency, and standards reach even greater heights!