Qunfeng After-sales Journey in Vietnam: Crossing 2,100 Kilometers with Craftsmanship and Care

To better serve the Vietnamese market, on July 9th, Qunfeng officially launched its After-sales Journey in Vietnam. Over the past month, the Qunfeng Vietnam team has traveled across the country, from the northern province of Gia Lai to the southern province of An Giang, covering a total distance of over 2,100 kilometers. During the journey, they visited a total of 24 new and existing customers, delivering sincere service and conveying Qunfeng's care and concern for its users.

On July 9th, Qunfeng Machinery's After-sales Journey - Vietnam Station officially commenced

Vietnam, as one of the economic engines of ASEAN, is accelerating its infrastructure development. According to the Vietnam News Agency, by 2030, Vietnam will build 16 new railway lines with a total length exceeding 4,802 kilometers. This massive project has stimulated rapid growth in the building materials machinery market. Seizing this opportunity, Vietnamese building materials merchants have turned their attention to China, seeking high-performance building materials machinery. A strong market reputation has become an important factor for them when choosing cooperative partners.

By 2030, Vietnam will construct 16 new railway lines (source: Vietnam News Agency)

Enhancing customer experience, Qunfeng takes action with after-sales service

Qunfeng's expansion in the Vietnamese market can be traced back to 2000. After years of dedication, Qunfeng's concrete product forming machines now occupy over 80% of the local high-end brick machine market, making Qunfeng a leading brand in the Vietnamese building materials machinery industry. To better serve both new and existing customers and deepen Vietnam's understanding of Qunfeng's products, the Qunfeng China Sales and After-sales teams, in collaboration with the Vietnam local office, officially set out on July 9th to conduct after-sales service activities across Vietnam.

This service journey map (source: Qunfeng Machinery)

Traveling over 2,100 kilometers, the Qunfeng service wins customer trustProducts are the best marketing, and reputation is the best promotion. This Vietnam trip marks Qunfeng's first large-scale service activity since the pandemic. With high-quality development standards for customers and the market, Qunfeng always puts customers at the center, focusing on their needs and setting clear quality goals. During this 2,100-kilometer service journey, the Qunfeng team visited a total of 24 customers, and the machines of all 24 customers were running stably. At each site visit, the Qunfeng team provided comprehensive machinery inspection services and on-site operation training. Throughout the service period, they not only collected valuable feedback from customers on product performance improvement but also gained their confidence and wide recognition, laying a solid foundation for efforts to create reliable, high-quality products and services.

Qunfeng Machinery staff departing at 5 a.m. to reach a customer's project site (source: Qunfeng Machinery)

Qunfeng Machinery staff inspecting and upgrading customer equipment (source: Qunfeng Machinery)

Gia Lai Province: Humanized after-sales service, trustworthy service

The first stop of this Vietnam journey was Gia Lai Province, located in the northern mountainous region of Vietnam. Due to rugged mountain roads, it took several hours just to reach the customer's location. After understanding the customer's difficulties, the Qunfeng Vietnam team decided to make the first service stop there. After a few hours of bumpy travel, the Qunfeng Vietnam team finally arrived at the customer's site. They found that the customer's operation of the machine was not yet standardized. Therefore, after inspecting and upgrading the equipment, the Qunfeng team's engineers provided on-site operation guidance to help the customer familiarize themselves with the specific details of operation, avoiding potential issues and solving the customer's primary concerns.

Qunfeng Machinery's after-sales technicians conducting operation demonstration and training at the customer site (source: Qunfeng Machinery)

An Giang Province: Focused and meticulous, earning praise from Qunfeng Machinery

July is the rainy season in Vietnam, and muddy roads posed the first obstacle for the engineers. After a long and bumpy journey of three hours, the Qunfeng Vietnam team arrived in An Giang Province. This customer in An Giang has been a long-term partner of Qunfeng, deeply engaged in the building materials industry for over a decade. The customer expressed that Qunfeng's equipment has been stable and durable during long-term use, with a very low failure rate, ensuring the smooth operation of the factory. After exchanging pleasantries, the Qunfeng Vietnam team conducted a detailed equipment inspection and upgraded the latest operating system for the customer. Their professional and meticulous work attitude, along with enthusiastic service, won high praise from the customer.

Customer inspecting equipment in An Giang Province (source: Qunfeng Machinery)

Customer feedback:"Qunfeng's after-sales service is very professional, and we are very satisfied."

－Customer from An Giang Province, Vietnam

"The equipment has been purchased for five years, and it is still running stably. This after-sales service by Qunfeng is very comprehensive, and many hidden problems were identified and resolved by Qunfeng's technicians. We give high praise to Qunfeng's after-sales service."

-Customer from Gia Lai Province, Vietnam

"Qunfeng Machinery's activity is very effective. I purchased Qunfeng Machinery's equipment just five months ago, and I am not yet proficient in operating it. I am very grateful for the operation demonstration and guidance provided by Qunfeng Machinery's after-sales staff this time."

－Customer from An Giang Province, Vietnam

Customer satisfaction has always been the goal pursued by Qunfeng. The sale of equipment does not mark the end of the transaction but rather the beginning of long-term service. Along the way, the Qunfeng after-sales service team has never stopped traveling to customers' sites, meeting customers' needs, and resolving their concerns. Over the years, valuable customers have become the cornerstone of Qunfeng's development. In the future, the Qunfeng after-sales service team will continue to conduct themed after-sales activities, bringing new and improved after-sales service experiences to more customers.